Technical Support Request

Need help or having problems? Please click below for technical support frequently asked questions (FAQs):
• SpiceMASTER 2.x FAQs     • CreativEase FAQs

If your problem or question is not answered above, please use the form below to contact us. We strive to answer inquiries on the same day, often within the hour!

*required      *Name
*Email
	Important: A valid email address is required to receive a reply.
Day Phone	in case we need to call
*Product	Which Pixelan product is this request about? (please choose one) SpiceMASTER 2.5 PRO SpiceMASTER 2.5 TFX SpiceMASTER 2.0 SpiceMaster 1.x CreativEase video effects SpiceFILTERS for Vegas --------------- Other (describe in box below) Is it a purchased version or demo? (please choose one) DEMO version Purchased version, from Pixelan Purchased version, from a reseller Included in bundle --------------- Other (describe in box below) If purchased, what is the product's serial number? It is in the email confirmation we sent to you after your purchase. Don't know the serial #. Please look up.   To see the serial number, double-click the logo in your existing Pixelan plug-in window. If it was a download, you can also see it in the email confirmation we sent to you for the product. Have a boxed bundle from Sony? See the printed insert card inside your package. Which video editing program do you use it in? (please choose one) Adobe After Effects (Win) Adobe Premiere Pro Adobe Premiere Elements Avid (any model) Avid/Pinnacle Liquid (Edition, etc.) DPS Velocity/VelocityQ Sony Vegas Sony Vegas Movie Studio Ulead MediaStudio Pro Ulead VideoStudio --------------- Other (describe in box below) Which Windows version are you running? (please choose one) Windows XP Windows XP x64 version Windows Vista Windows Vista x64 version If Vista, which flavor of Vista do you have? (please choose one) Vista Home Basic Vista Business Vista Home Premium Vista Ultimate
*Question or Problem	I only need to re-download a prior Pixelan purchase. Be sure to include in the below box the name/email address you originally used to buy, if different than current. If not a re-download request, please explain your question or problem as specifically as possible. What step(s) occur immediately before the problem appears? Can you repeat the problem using the same step(s)?
	Thank you!
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