See our other plug-ins, too! SpiceMASTER Total Creative Control of Transitions & Effects NEW! 3D Six-Pack Beautiful 3D Transitions NEW! AnyFX Accelerated, Open FX Engine Questions? Email us		Click here to re-download a prior CreativEase purchase Click here to contact us for CreativEase technical support IMPORTANT: CreativEase has a complete built-in visual help system. Please click the "?" button in the bottom black bar of the CreativEase window. Please look there first for answers to common situations and techniques. Technical Support FAQs -- Frequently Asked Questions 1. [Premiere Pro version only] I now use the 64-bit Premiere Pro CS5, which is a 64-bit program which requires 64-bit plug-ins. My earlier CreativEase purchase from you though is only 32-bit. What can I do? Please re-visit our purchase download page to download the 64-bit version of CreativEase from us. This is FREE -- no extra charge, unlike many other plug-in providers who are charging up to $30 for such an update! If you don't have your prior purchase download info, please use this form. 2. [Sony Vegas version only] My CreativEase effects are not animating in Vegas. After applying a CreaivEase video fx to a clip in the Vegas timeline, turn off the "Hide Video Event FX window" in the Prefs pane of CreativEase, then click the "Apply" button to make the Video Event FX window in Vegas always visible. (You only need to do this once and the effect will then remember it for future instances.) Now look in the Vegas keyframer controls (not CreativEase's keyframer). Do you see a second keyframe at the end of the event? If not, please do the following: -- Make sure you have the "Sync Cursor" option in the Vegas keyframer turned OFF. -- Manually add a second keyframe at the end of the event in the Vegas keyframer. -- Select the first keyframe in the Vegas keyframer (click it or click the "First Keyframe" button there). 3. [Sony Vegas version only] I now use the 64-bit version of Vegas. My earlier CreativEase purchase from you though is only 32-bit. What can I do? Please re-visit our purchase download page to download the 64-bit version of CreativEase for Vegas from us. It is compatible with all 64-bit versions of Vegas and also installs the 32-bit version of our plug-ins, in case you also still occasionally run the 32-bit version of Vegas. This is FREE -- no extra charge, unlike many other plug-in providers who are charging for such an update! If you don't have your prior purchase download info, please use this form. 4. [Sony Vegas version only] I have SpiceFILTERS for Vegas from years ago, but no longer need it since I have CreativEase now. How can I uninstall SpiceFILTERS? You can uninstall SpiceFILTERS anytime by double-clicking Uninstall SpiceFILTERS in your Start\Programs\ Pixelan\CreativEase folder. But uninstall SpiceFILTERS only after you are sure you no longer need to open/re-render earlier projects that used them. CreativEase plug-ins are completely independent from SpiceFILTERS and will not automatically replace SpiceFILTERS effects in earlier projects.