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SpiceMASTER Technical Support FAQs
1.
The serial number that you sent me for SpiceMASTER 2.5 does not work. Most commonly, the solution is to also enter the name
field in our installer exactly like
we sent it to you (which may be somewhat different than what your PC automatically
enters). Also, keep in mind our serial numbers are cASE-sensitive.
If there is still a problem after trying again, please contact
us and we will solve it for you right away.
2. Can I learn about SpiceMASTER 2.5 away from the computer? Yes,
an Acrobat PDF print-optimized version of the SpiceMASTER 2.5 help system
is available here.
3. Chroma shifts appear during an effect. With
shots that exceed broadcast specs for black levels or chroma, slight chroma
shifts may appear during a SpiceMASTER effect, depending on your video
hardware. Sometimes it may be slightly noticeable when the rendered SpiceMASTER
effect is compressed while the surrounding video is not. It is not actually
a SpiceMASTER problem, but a problem with any rendered visual effect,
built-in or from other third-parties. Besides shooting properly, one way
to typically solve the shift is to apply a dummy (non-acting) effect to
incoming and outgoing clips of the SpiceMASTER transition, causing the
entire segment to be compressed, but not otherwise changed.
4. [Vegas version only] The SpiceMASTER 2.5 transition works correctly, but I see a black preview when applying the SpiceMASTER video fx. After applying the SpiceMASTER video fx to a clip in the Vegas timeline, turn off the "Hide Video Event FX window" in the Prefs pane of SpiceMASTER, then click the "Apply" button to make the Video Event FX window in Vegas always visible. (You only need to do this once and the effect will then remember it for future instances.) Now look in the Vegas keyframer controls (not SpiceMASTER's keyframer). Do you see a second keyframe at the end of the event? If not, please do the following:
-- Make sure you have the "Sync Cursor" option in the Vegas keyframer turned OFF.
-- Manually add a second keyframe
at the end of the event in the Vegas keyframer.
-- Select the first keyframe in the Vegas keyframer (click it or click the "First Keyframe" button there).