See our other plug-ins, too! CreativEase Powerful Video Effects Suite NEW! 3D Six-Pack Beautiful 3D Transitions Questions? Email us		Click here to re-download a prior SpiceMASTER purchase Click here to contact us for SpiceMASTER technical support IMPORTANT: SpiceMASTER has a complete built-in visual help system. Please click the "?" button in the top right corner of the SpiceMASTER window, then anywhere in the interface. Please look there first for answers to common situations and techniques. SpiceMASTER Technical Support FAQs 1. The serial number that you sent me for SpiceMASTER 2.5 does not work. Most commonly, the solution is to also enter the name field in our installer exactly like we sent it to you (which may be somewhat different than what your PC automatically enters). Also, keep in mind our serial numbers are cASE-sensitive. If there is still a problem after trying again, please contact us and we will solve it for you right away. 2. Can I learn about SpiceMASTER 2.5 away from the computer? Yes, an Acrobat PDF print-optimized version of the SpiceMASTER 2.5 help system is available here. 3. Chroma shifts appear during an effect. With shots that exceed broadcast specs for black levels or chroma, slight chroma shifts may appear during a SpiceMASTER effect, depending on your video hardware. Sometimes it may be slightly noticeable when the rendered SpiceMASTER effect is compressed while the surrounding video is not. It is not actually a SpiceMASTER problem, but a problem with any rendered visual effect, built-in or from other third-parties. Besides shooting properly, one way to typically solve the shift is to apply a dummy (non-acting) effect to incoming and outgoing clips of the SpiceMASTER transition, causing the entire segment to be compressed, but not otherwise changed.